Terms & Conditions

OVERVIEW

This website is operated by Tueseon Giftose. Throughout the site, the terms “we”, “us” and “our” refer to Tueseon Giftose. Tueseon Giftose offers this website giftose.com, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Order Acceptance:

Orders placed on www.giftose.com (the ‘Site’) will be binding upon Tueseon Giftose after acceptance. Acceptance occurs when Giftose acknowledges the user’s order by email or ships the goods. Orders placed on the Site are assumed to be made in good faith and for lawful purposes only.

2. Payment Terms:

• Payment is considered complete once made via VISA, MasterCard, American Express, Debit Cards, or Net banking.
• For phone or email orders, payment may be made by direct transfer or personal cheques by mail.
• Giftose does not accept cash payments for online purchases. All prices are in INR (Rs.).

3. Cancellation Policy:

• By indicating acceptance of any product or service, the user is obligated to complete the transaction.
  • In the event that a customer wishes to cancel their order, the following cancellation policy applies:
    • If cancellation is requested within 1 hour of placing the order, the customer will be entitled to a full refund.
    • If the cancellation request is made after 1 hour and before dispatch from our side, a 50% cancellation fee will be charged.
    • However, once the product is dispatched from our side, cancellation cannot be accommodated, and no refund will be provided.

4. Information Accuracy:

While efforts are made to provide updated information on prices, product descriptions, and availability, Giftose does not warrant the accuracy or completeness of the information provided on the Site.

5. Pricing Policy:

• Prices listed are the distributor’s suggested retail price (MRP) and serve as a benchmark for comparison.
• MRP may not always be the latest; any reliance on MRP during purchase is not the responsibility of Giftose.

6. Stock Availability:

Some products may be limited in stock and are offered on a first-come, first-served basis. Supply priority will be given to the first customer who orders on a priority basis.

7. Returns and Refunds:

• For non-customizable products, returns are accepted within 15 days from shipment date for a full refund.
• Customizable products are non-returnable unless damaged, defective, or incorrectly customized. In such cases, full refunds will be provided.
• Defective items will only be exchanged for the same product.
• Returns must be made within the first 15 days from shipment and must be in original packaging with all components.

Process of Returns:

To initiate a return, please follow these steps:

1. Send a Return Request email mentioning the product name, product code, and invoice number.
2. Receive a unique Return Authorization Code from Giftose.
3. Quote the code in all transactions for a valid return and eligibility for refunds.
4. Ensure the product is in its original packaging with all materials.

For further assistance with returns, kindly contact us via email or through the contact form on our website.

8. Shipping Policy:

Go to the shipping policy page for more details.